Thank you to everyone who submitted their work this year, to our judges for their diligence in the evaluation process, and a massive congratulations to all of the 2020 Vancouver UX Awards finalists and winners!
UX for Products
Digital products play an essential role in our everyday lives. We monitor our health, finances, or happiness, use digital apps and services to make our lives easier, connect with others, and to make intentional decisions about our behaviour. This award honours the incredible BC-based products whose digital experiences enrich and engage across a broad spectrum of domains.
Delta Controls, a leading control manufacturer, needed help creating an easy-to-use planning and configuration experience for their innovative O3 Sensor Hub. POWERSHiFTER partnered with the company to build a custom application to manage these Sensor Hubs online. The robust Google Cloud IoT platform enables real-time data insights and reporting and is scalable—giving Delta Controls the flexibility to use the same system with future products.
What makes this solution both challenging and impressive is that this highly technical tool is made simple for first-time users. They can easily configure and install a sensor device without comprehensive training or guidance—all within 90 seconds. A reduction in time configuration, time spent on-site, training, and support calls amounts to significant savings for clients. The digital component of the Sensor Hubs became essential after the onset of COVID-19. The process that POWERSHiFTER created reduces the need for in-person contact via the cloud platform, surfacing critical data and insights, and minimizing time spent on-site, making things safer for everyone.
Bananatag Email Designer with Real-Time Collaboration
Great internal communication is a team effort, but most tools are designed for single users. Bananatag's Email Designer lets organizations collaborate before they hit send, creating beautiful emails together in real time and sharing them instantly.
Along with the rest of the world, COVID-19 brought both of the Bananatag offices into a new work-from-home reality. Internal communications became even more critical and collaboration had to become a core piece of Bananatag’s product. Bananatag customers needed the ability to construct their communications without sitting next to each other. The solution involved discovering how Bananatag's customers traditionally worked together, and what they were looking for in an ideal experience. Unlocking this real-time editing ability provides more control and power within the tool, while remaining friendly and easy to understand alongside existing aspects of the designer.
Antibody drug development is slow, costly, and has a high failure rate. As the world’s first interactive data visualization platform for antibodies, Celium™’s simple, scalable, and stunning system de-risks and accelerates antibody discovery workflows.
Celium™ was designed to specifically to reduce the timelines and complexities surrounding antibody drug discovery and development. This software product, a world-first, quickly became an integral part of AbCellera’s full-stack antibody discovery platform, making what was once thought to be impossible now part of our everyday workflows. The AbCellera team is continuing to expand Celium™’s capabilities in the pursuit of even more challenging targets.
A dedicated team of full-time developers, designers, data visualization experts and managers continually build Celium™, driven by the user experience, goals and requirements of partners and industry trends. These ongoing development efforts focus on making Celium™ more consistent through the use of standardised, multifunctional components. The team made several key improvements to common user flows, condensing the amount of work required for repetitive tasks while also giving Celium™ an aesthetic refresh to match the existing online brand.
UX for Good
Non-profit organizations fill a unique and vital space in the Lower Mainland. Great user experiences are essential to improving the way non-profits work with their partners, communities, and stakeholders. This award recognizes charities and foundations, social campaigns, professional associations, and public sector enterprises. Entrants should demonstrate how they’ve created a user experience that helps a non-profit organization achieve its goals and/or serve its members.
Charitable Impact iOS App (Winner)
Charitable Impact is for anyone who wants to make a difference, no matter what causes you choose to support. In creating the iOS App, the Charitable Impact Experience Team and specifically, the UX team, created a brand new innovative approach to giving tech: a new category which combines a core charity structure called a donor-advised-fund with a social network.
Not only did the team transform the entire approach to giving experience within Charitable Impact based on the existing data, donor feedback, extensive user testing, conversations with stakeholders and subject matter experts, they also created a completely new feature-set and functionality, such as messaging, notifications, ability to give to friends and with friends and family, peer-to-peer giving, user profile, and personalized cause-based recommendations.
Adopt-A-City is a SaaS platform that creates a smooth, easy, fully-digital experience for a city's residents to participate in asset adoption programs like Adopt-A-Park, Adopt-A-Street, and more. Invoke Digital took a process that cities are typically left to manage using PDF forms, spreadsheets, and stale legacy software and turned it into a slick, modern experience.
The new experience enables overburdened city staff to focus their efforts on bigger challenges, and for residents, it lowers the barrier to entry, encouraging them to become active participants in their city and its neighbourhoods. By streamlining the adoption progress and educating users on how to do it, the platform increases resident engagement with this vital aspect of making a city clean and green.
UBC Press RavenSpace (by Elder Elsie Paul, with Davis McKenzie, Paige Raibmon, and Harmony Johnson)
As I Remember It is a web-based multimedia interactive book published on the RavenSpace platform, and authored by Elder Elsie Paul of the Tla’amin Nation, with Davis McKenzie, Paige Raibmon, and Harmony Johnson. It shows how Indigenous knowledge holders can use the democratizing potential of the internet to circulate knowledge across groups and generations.
RavenSpace was created to meet a momentous change in how Indigenous knowledge is presented and shared. Many Indigenous knowledge holders see the democratizing potential Internet as a plus, one that can help far-flung relations and non-Indigenous folks take up the torch of cultural revitalization. Yet, based on experience, they also worry: what will happen to their knowledge? Will it be misappropriated? Misused? Can it be preserved and properly credited for posterity? Can this even happen in the digital domain?
In fall 2019 RavenSpace released its first full-length, web-based, media-rich publication, As I Remember It. A sprawling, ambitious work, it presents an experience that challenges users to consider their relationship to the content they access, to whom it belongs, and how they might listen and learn.
UX for Commerce
This is for commercial websites, e-commerce, B2B, contests, and marketing-driven campaigns. Your users are the audiences you seek to inform, guide, influence and/or sell to —and your submission shares this story with us. This category requires that submissions are or were live during the past year (October 2019 to 2020) and include metrics that matter and can demonstrate their impact.
NBA All-Star Vote 2020 (Winner)
A re-imagining of what an All-Star voting experience should be for major league sports, the 2020 All-Star voting website tailored the voting experience to fans of all kinds. The campaign mini-site allowed millions of NBA fans to submit their votes for who should play for the 2020 All-Star game, with a takeaway sharable asset to use on social media to promote their picks.
The aging voting platform the NBA had used for the previous 5 years presented a number of UX challenges that had previously discouraged fans from fully understanding how the voting process worked and even submitting votes properly once they had made their selections. After speaking with fans directly to gain their perspective on the platform's failings, Engine Digital worked collaboratively with the NBA to produce an updated voting platform. The new solution both immediately set expectations of how to vote and guided fans through carefully crafted interactions helping them navigate and select from the more than 400 possible player choices they could make, through to providing basic personally identifying information to help validate their vote.
To give fans something as both a thank you for voting as well as an additional asset to help promote and encourage more fans to vote, Engine Digital developed a technology solution that produced a dynamic sharable asset of the fans' selections to share on their social media channels. These assets proved to be invaluable, as they encouraged fans into discussing their picks with each other and levy more fans to vote who may not have otherwise.
Engine Digital created a new online experience for RaceFace, a premium mountain biking brand, empowering customers to find the right products for their style of riding, while taking the friction out of the purchase process. The solution provides a carefully crafted story for RaceFaces products and collections. The new experience allows mountain bikers to easily understand the difference between parts, in order to find the best gear for their ride.
Rich Brilliant Willing (RBW) is a premier contemporary lighting manufacturer based in Brooklyn, NY. RBW's e-commerce experience brings together contemporary design and smooth interaction, with one clearly shared goal: to make designers’ lives easier.
Engine Digital redesigned the e-commerce experience for RBW. With a focus on both the user and business goals we added several tools that improve the overall experience. Some tools that ease business processes include the product configurator, automated tear sheets and the RBW trade account which allow users to request quotes online. These solutions both reduce work for RBW along with streamlining the process for a lighting or interior designer to receive information and products faster.
UX by Students
Student projects help to remind the rest of us of what’s possible. This award celebrates the work done in courses, extra-curricular activities, or portfolio projects—provided the solutions were not designed for commercial purposes. To submit for this award applicants must have been registered at a B.C. post-secondary institution during the 2019-2020 academic year.
Andrew Tsui, Clayton Cheung, Peter Huang, Jasmeet Kaur, Helen Huynh (SIAT, SFU)
Safe Shopper (Winner)
COVID-19 has disrupted how we do everyday shopping. Longer line ups, limited hours, product shortages and the chance of spreading or contracting the virus are some of the new challenges that shoppers need to face.
Safe Shopper is a mobile app that helps users tackle these challenges by providing a platform to simultaneously compare store data and health and safety plans to make informed decisions on how to approach their essential shopping trips. The community engagement aspect of the application sees users able to submit and reading store-specific health/safety reviews, while also serving to remind users that health promotion is a community effort. From the business' perspective, owners are able to hear feedback directly from customers through the community reviews, as well as communicate sudden changes of their operations or product availability, thereby improving validity of the business' efforts to protect customers and their employees.
Valeriya Kim, Aidan Zecchel, Anna Tsybulnik, Amy Asin, Sharleen Ramos, Haluka Yagi, Sarah Lilley (IDEA School of Design, Capilano University)
The Ami Mental Health app is designed to provide access to mental health therapy practices outside of the counsellor's office with AI technology.
The student team's project recognized that therapy patients need a more available Cognitive Behavioural Therapy (CBT) source outside of therapist offices to improve their mood and thoughts and have a more rational outlook on daily situations. While conducting their research, the team chose to target the app towards female therapy patients who experience bad mood problems and struggle to rationalize their negative thoughts.
Ami reflects CBT practices with its functions: the AI chatbot, the app's main feature, is programmed to intake the user's negative thoughts and rationally clarify them with the CBT structured algorithm. If the AI fails to resolve the issue, it will save the chat and share it with the user’s connected therapist, with the patient’s consent. Other features include the virtual journal, which enables the user to prepare for upcoming therapy sessions, and a collection of grounding strategy audio guides to help the user relax and improve her own mindfulness.
Alison Johnstone, Atrin Yazdani-Biuki, Naomi Evers, Sara Nguyen, Emma Sun (IDEA School of Design, Capilano University)
Retirement can be daunting, some may even see it as a depressing end. Conversely, retirement can be a wonderful start to an enriching stage of life, full of opportunity for one to take advantage. Timewise exists to kickstart users towards this path.
Timewise is an app for retirees to find communities through a variety of meetups and events. Users have the opportunity to do activities and hobbies with others, attend workshops, volunteer, or simply meet new people. The app introduces structure for a new lifestyle as well as chances to exercise cognitive functions. By providing a platform just for retirees, Timewise offers many windows for socialization and establishing communities so that retirees may regain their sense of purpose and belonging.
Jury Selection: Best UX
Best UX as voted by the 2019 Judges panel.